Alison J. Harris



FLA Conference 2014

With the exception of completely losing my voice, I really enjoyed this year’s FLA Conference. It’s always exciting to see what other professionals all across the state are trying now in their own area. I also enjoyed both the opening and closing keynote speakers for this conference.

Creating Social Media Customer Service Excellence, presented by Andrew Sanderbeck, agreed with a lot of techniques I encountered in my Social Media for Information Professionals course. In particular, the importance of collecting and responding to customer complaints through social media. Services like Facebook and Twitter really open an avenue of communication with the community that should never be just one-sided.

The USF Alumni Reception also featured Distinguished Alumna Angie Drobnic Holan, editor of Politifact, so it was interesting to see an information professional not in the traditional role of librarian.

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May 10, 2014 , Comment

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